Oops Something Went Wrong Please Try Again Ebay
Acquire how to solve common errors coming from eBay's terminate
In this article, you lot volition learn what each eBay mistake means and how to quickly resolve it.
Search for your selected mistake, click on the text link, and yous will be redirected to the workaround.
We recommend yous hit 'CTRL+F5' on your keyboard to speedily locate the error Relevant to you to save time, once yous located the error - Click on the text error and You volition be redirected to the Workaround.
Policies Errors
Variation Errors
Workarounds 
You take not opted into Business organisation Policies. To continue using this feature delight opt-in using the following link.
Reason: Yous did not opt-in to eBay'south business organisation policy and that'southward why eBay cannot prepare your policies.
Workaround: Please visit this link http://world wide web.bizpolicy.ebay.com/businesspolicy/policyoptin, log in to your eBay account, and opt-in eBay business policies. Subsequently you lot've washed so, you can create your payment, aircraft, and render policy on eBay.
Error (240): The item cannot exist listed or modified. The title and/or description may contain improper words, or the listing or seller may be in violation of eBay policy.
Reason: This is a generic eBay error caused past either violation of the eBay selling policy or a restriction on your eBay account. For example, the error may return if you utilize electronic mail or social media links in a title or description. This error can also occur if your item is in violation of legislation in some countries.
Other reasons for this error:
- The title of description of the listing contains restricted keywords, phone numbers or email addresses.
- The category selected not match to the product. The workaround is to effort another category.
- Wrong policy selected. This is a mutual reason. To workaround it - attempt irresolute to other return or payment or shipping policy.
Workaround: To solve the problem, yous need to cheque the title and clarification text and exclude restricted words, following the hints from the error clarification. Information technology will be best if you lot volition first endeavor another category -> effort other policies -> search for keywords that can exist restricted.
⚠️ Yous've provided an invalid render policy.
Reason:You take entered an invalid return policy in the clarification of the list, meaning, in your template.
Workaround: make certain y'all are using a valid render policy for the particular. Different eBay markets (ebay.com/ebay.co,britain etc) might have different requirements and legal obligations. If y'all're not sure, expect for assist on eBay or from other sellers.
⚠️ In order to maintain a safe trading environment, sellers may simply offering a maximum of 100 items per list.
Reason: To ensure a safe buying and selling experience for the buyers on eBay, eBay might restrict the number of units offered per listing.
Workaround: Reduce the bachelor quantity for this listing and then try uploading it again.
⚠️ The email address you entered isn't linked to a PayPal account. If you lot don't accept a PayPal account, you'll need to set one up with this e-mail address so that buyers tin can pay you
Reason: eBay did non verify your PayPal account.
Workaround: Log in to your PayPal account, click on the link on your confirmation email to verify your PayPal account with a credit carte. Then go to your eBay account to ready PayPal every bit the automatic payment method for eBay payments.
⚠️Before you can list this detail we need some additional information to create a seller'south account.
⚠️ Listing cannot be revised because y'all have reached the maximum number of revisions immune.
Reason: eBay has a limitation for how many times you can revise a single listing and you have exceeded this limit.
Workaround: There's nothing you lot can practice - you will not exist able to employ the change yous wanted for this listing.
⚠️ Validation of the hallmark token in API request failed
Reason: AutoDS' authentication token has expired. Significant, we no longer have permission to make changes to your listings. Note: only applies to API stores.
Workaround: Refresh your token.Click on the footling pencil next to your shop proper noun-> Click on the 3 dots menu-> Renew Token. Y'all will exist directed to eBay to approve us every bit a third-political party application again.
⚠️ Buyers love large photos that clearly show the item, and then please upload high-resolution photos that are at to the lowest degree 500 pixels on the longest side.
Reason: eBay requires all images have a minimum of 500 pixels on the longest side. AutoDS will just upload 500-pixel images, this error will most likely pop upwardly when you add your own image to the listings non matching with eBay's requirements.
Workaround: Verify the pixel size of the main images of the list and the images of your variations, edit to match if needed, then upload the images again.
⚠️ List titles are limited to [value] characters.
Reason: Your list exceeds the maximum length of characters. This will only happen when y'all listing directly on eBay as AutoDS volition limit your championship'due south character to 80 as immune past eBay.
Workaround: Ensure your listing title is not longer than the maximum length - 80 characters.
⚠️ Your listing cannot contain javascript (".cookie", "cookie(", "supplant(", IFRAME, META, or includes), cookies or base herf
Reason: It seems yous accept used some improper codes in your listings. Information technology can happen when you apply your own HTML template.
Workaround: Make certain your item description does non contain the prohibited code listed in the error message.
⚠️ Variations Specifics and Item Specifics entered for a Multi-SKU detail should be different
Reason: Yous have entered the same specifics for variation options and item specifics.
Workaround: You accept the aforementioned values inserted for variation-specific options and the item specifics. eBay does non allow it. Please remove the identical specifics in your Item Specifics office if they already existed as specifics in the variation option.
⚠️ Variation Specifics provided does non lucifer with the variation specifics of the variations on the item.
Reason: Please enter valid values that are consequent with the specifics of the variations.
Workaround: Brand certain you are inserting valid values for all items and that these values are provided consistently for specifics across variations.
⚠️ A mixture of Self Hosted and EPS pictures are non immune.
Reason: When there are multiple images for your listing and yous upload them to the eBay Picture Services (EPS), eBay seems to get the paradigm information corrupted - leaving some images uploaded to their servers and others not.
Workaround: Choose to employ all EPS (eBay Picture Services) images for your particular or all cocky-hosted images. Download all your images to your computer. Remove all your images for the list, leaving simply 1 prototype. Upload the list with the one image remaining just. Once the list has been successfully uploaded, add the remaining images you previously saved on your computer.
⚠️ You lot entered more pictures than allowed.
Reason: eBay allows only 12 images to be uploaded to a single list.
Workaround: Please remove images to have a max of 12.
⚠️ Enter a full United kingdom of great britain and northern ireland/The states Postal Code/ Please enter a valid postal code error
Reason: You did not enter a postcode to your eBay Business Shipping Policy.
Workaround: Please visit this Help Article to learn how to set it.
⚠️ Duplicate names in name value list in variation specifics container.
Reason: You did not requite unique names to your variations.
Workaround: You need to check if y'all take values for multi-variation options or specifics that are the same but utilize different capitalizations such equally "white" and "White" and "WHITE", as these eBay might see these as duplicates and thus, generate this error.
⚠️ XML Mistake Text: "nested exception is: org.xml.sax.SAXParseException: An invalid XML character (Unicode: 0x3) was establish in the CDATA section
Reason: There's probably a character that was copied from another source and it is not compatible with eBay's organization.
Workaround: Delight cheque your listing'south description and header text and remove whatever special characters you lot can find and then try uploading your listing again.
⚠️ The shipping service is not bachelor for this detail location. Select a dissimilar service.
Reason: You have chosen the wrong location and/or aircraft service for this detail.
Workaround: Please select a different location or a unlike aircraft service. You tin can read this article to larn how to make general shipping policies that work all-time for drop-shipping.
⚠️ You lot must accept the International Selling Agreement earlier yous can list this item on a site other than where you registered or with international shipping options.
Reason: Every bit a seller, you did not concord with eBay'due south International Selling Agreement.
Workaround: You must do it as role of your seller account. Please visit the eBay link provided in the fault message to take these terms. If yous make up one's mind not to take these terms, you will exist allowed to list merely where your account is registered.
⚠️ This category does not back up products with variations.
Reason: The selected category does not support products with variations.
Workaround: Please attempt choosing another category from the dropdown menu, or effort listing the item without variations. For more info about categories delight check out this Assistance Article.
⚠️ This particular cannot exist accessed because the list has been deleted, is a Half.com listing, or yous are non the seller.
Reason: This listing was probably has been deleted on eBay.
Workaround: When an particular is monitored on AutoDS and you become this error - it means it was ended on eBay's directly. Y'all volition non be able to make changes to a listing that ended and will need to remove it from the monitor.
⚠️ Fault (240): The item cannot exist listed or modified. The title and/or description may contain improper words, or the list or seller may exist in violation of eBay policy.
Reason: This is a generic eBay error caused by either violation of the eBay selling policy or a restriction on your eBay account. For example, the mistake may render if you use electronic mail or social media links in a title or description. This error can as well occur if your item is in violation of legislation in some countries.
Workaround: To solve the problem, you need to check the title and clarification text and exclude restricted words, following the hints from the error description.
⚠️ Missing required filed'' Item Location''
Reason: Your eBay's business policies do not accept the ''Item location'' field, and so you need to fill it this specific before you lot list the item.
Workaround:Become to this aircraft policy on your eBay business relationship, fill up in the ''Item Location'' field, then use this policy to the listings. We recommend working with a general shipping policy that does non require a location or take a specific carrier to it.
⚠️ Authorization token is hard expired. The user needs to generate a new token for this application.
Reason: AutoDS token as a 3rd party dominance app on eBay had expired.
Workaround: Y'all need to refresh the token from the AutoDS settings page.
⚠️The category is not valid, select another category.
Reason: The category is non valid for use for this listing at the moment.
Workaround: Try selecting a dissimilar valid category for the item. This error can sometimes appear for eBay listings that were previously valid if eBay had made category changes and has not provided a clear mapping from the former category to a new category. You can read more about eBay'due south categories here.
⚠️ Error (640): We noticed that you don't have a payment method set up up with your eBay account. As soon as you lot take care of this, you'll be able to list more items.
Reason: Most likely, you lot demand to prepare a payment method on eBay — either via PayPal or a credit card so that eBay can accuse seller fees.
Workaround:
Click on the following link to learn how to set up automatic payments on eBay and link your PayPal account. If yous already have your PayPal account linked, please relink it via eBay as the PayPal authorizations to your eBay business relationship might have been revoked and need renewal. After completing these tasks, try listing your items again.
Go to:eBay-> Account settings ->Seller Business relationship (Or click here)
At the bottom of the page connect your Paypal
⚠️ Mistake (21916585): Duplicate custom variation characterization.
Reason: This error occurs when y'all modify the particular's variations via eBay instead of making changes via AutoDS. At present, when submitting data to eBay from AutoDS, there is conflicting data on both platforms.
Workaround: The best workaround for this problem is to end the list and upload it again via AutoDS.
⚠️ Variation cannot exist deleted during restricted revise.
Reason: Variation with a buy history cannot be deleted.
Workaround: Y'all're probably trying to delete a variation from a multiple-variations listing with sales history. If y'all desire this variation to be available again, set up its quantity to 0 and disable the stock monitoring for information technology. If a production'south variation has no purchases, you should exist able to delete it.
⚠️ This listing would cause you lot to exceed the number of items you can list. You can list up to x more than items this month. Please consider reducing the quantity or request to list more: Link
Reason: You exceed the number of items that you can list co-ordinate to your eBay's limit
Workaround: Read this Help Article for a detailed caption.
⚠️ If the original item was non listed as a Multi-SKU item, you cannot change it to exist a Multi-SKU particular during relist (or revise). Y'all will need to create a new list every bit a Multi-SKU item.
Reason: You can not change a single listing to a Multi-SKU listing when you're trying to relist an item.
Workaround: List your multi-SKU (your multi-variations listing) item equally a new particular instead of relisting or revising an erstwhile not-multi-SKU item.
⚠️ No rate table has been created. Delight create the rate table.
Reason: You did non set upward a shipping rate table on eBay
Workaround: Check the shipping policy y'all have tried to list with and apply a shipping rate for it for unlike worldwide locations.
⚠️ This Listing is a indistinguishable of your particular: [detail (item number)]. Utilize multi-quantity fixed price listing to list these items.
Reason: The listing you are trying to list is a duplicate of another listing you take already published to your store.
Workaround: Make sure you are not uploading a duplicate listing. If you have already listed the item in question, then find the original list and update the quantity instead.
⚠️ The tags [tag] is/are disabled every bit Variant.
Reason: You have used an invalid tag for this variant.
Workaround:The word you effort using for the variant is reserved by eBay and can't be used for your eBay listings. Choose a different aspect name to avoid the error.
⚠️ The elapsing [value] day(s) is non available for this listing blazon, or invalid for category [category proper noun].
Reason: The duration that you selected is not valid for the listing or category.
Workaround: Cheque the duration you are using in the settings for the particular is valid for the list blazon or category.
⚠️ Merely Single detail can be sold in auction-fashion listings. Switch to FixedPrice format to sell multiple items.
Reason: You choose the incorrect blazon of publication for this listing.
Workaround: If you are trying to sell more than than one specific item, y'all demand to listing information technology using a fixed-cost format instead of auction-fashion.
⚠️Internal error to the application.
Reason: There is an eBay server error or network trouble.
Workaround: The fault is on eBay'due south server-side, non an mistake with your listing. Effort listing again afterwards.
⚠️Package weight is over the weight limit for service [service]. The maximum weight is [weight].
Reason: The weight of the packet exceeds the limit of services you are offering in your shipping policy.
Workaround: Cheque the weight of the item you are trying to list and make sure that it works within the limits of the shipping policy. Best to create shipping policing that does not require bundle weights and dimensions.
⚠️ Invalid value for [product identifier].
Reason: You accept entered an invalid value: UPC, EAN......
Workaround: Brand certain you're using a valid value for product identifiers (UPC, EAN, ISBN), correct information technology, or try to use other UPC, EAN, ISBN. Note: these details are pulled direct from the source site listings except for a unique UPC which AutoDS fills in automatically on your listings.
⚠️ Mistake 21919188: It looks like you've reached the number of items you can list. You can list up to N items this month. Request to listing more than
Reason: This error bulletin suggests that y'all have exceeded the listing limit you lot have on eBay. The limit is shared between all eBay sites. When you endeavor to submit a list via AutoDS, it tin be rejected past eBay due to limitations.
Workaround:to resolve this fault, you can either ready quantities in stock to 1 in social club to relieve limits or contact eBay client support for further assistance regarding your limitations.
⚠️ Error 107: The category isn't valid, select another category.
Reason:Sometimes eBay makes changes to the categories listing. If the eBay category submitted for the item is invalid or no longer available, eBay will render this error.
Workaround: Here y'all tin find the changes fabricated to categories and see if any of those that you use have been inverse. The only possible workaround for this problem is to select another category.
⚠️ Error (21919303): The item specific MPN is missing. Add MPN to this list, enter a valid value, and and then try once again.
Workaround: In club to resolve this issue, you need to add MPN to your listing. You lot tin do it in the Specifics section of your item. If your item has no MPN, simply put "Does Not Apply" in the field.
⚠️ Error (21916884): Status is required for this category.
Reason: When you list an item in some eBay categories, you must specify its condition. Conditions differ by item category, delight check this eBay documentation to detect out more: Detail conditions by category and Item Condition IDs and Names.
Workaround: AutoDS ever uploads the 'new' condition as a default so y'all should not run across this consequence when uploading directly via AutoDS. If you lot still practice, just specify the actual condition for each detail. We catechumen this description to those required by a specific category on the corresponding eBay site.
⚠️ Error (10068): Email accost cannot exist used for PayPal payments at this time.
Reason:This error message is coming from eBay and it refers to the PayPal email address that y'all had set upwards on eBay. The fault message implies that the PayPal business relationship is either non in practiced standing, or needs to be reviewed.
Workaround:If y'all require firsthand payment on your payment policy, your PayPal business relationship should be in good continuing. Even so, if there is an upshot with your PayPal account then immediate payment will not be allowed until the consequence is resolved. In order to resolve this issue, please starting time cheque the Payment Policy on eBay and confirm that the PayPal email accost was entered correctly (without misspelling).
If your email accost is correct, go to the PayPal website, log in, check the condition of your account, and resolve any problems in that location.
Once resolved, try listing your items in AutoDS again.
⚠️ Error (121): You volition be unable to complete this request until payment is made or a credit card is put on file for automatic monthly billing.
Reason: This error may come if you are a new seller and creating a list for the first fourth dimension, as eBay requires sellers to gear up a payment method to pay their list fees.
Workaround: Learn how to gear up automatic payments on eBay. After that, you lot will exist able to continue list via AutoDS.
⚠️ Error (21916328): Please specify a valid return policy.
Reason: eBay obligates you every bit a Business seller to accept returns. This error may appear if your Return Policy is set toReturns Not Accepted.
Workaround: You demand to navigate to Aircraft Policies on your eBay account and fix "Returns Accepted" for each policy used in listings with this error.
⚠️ Error (21916260): Shipping service toll exceeds $Twenty.X maximum allowed for selected category.
Reason: eBay restricts aircraft fees in sure categories.
Workaround: Y'all have to lower your shipping fees within eBay's maximum allowed limits. Many sellers even make up one's mind to include shipping costs in the product prices and then utilise free aircraft. Boosted information can be plant on eBay's Maximum shipping costs help page.
⚠️ Fault (21919309): %Specific should contain only one value. Remove the actress values and effort again.
Reason: One of your specifics contains several values (e.thousand. Color: Scarlet, Greenish, Blue), while eBay requires only one.
Workaround: Leave just one value for this item specific or divide several values using "/" (Red / Green / Blue). The specific won't be changed in your original listing.
⚠️ Error (640): A hold has been placed on your eBay account.
Reason: If eBay places a hold, restriction, or suspension on your account, it also sends you an email explaining what'due south happened, and what you'll demand to practice to have your account reinstated. You lot'll find a re-create of this message in My Letters. Larn more than about account holds and restrictions
⚠️ Errors (21919326, 21919302): ISBN (EAN, UPC) has an invalid value of "N".
Reason: eBay has identified that either the ISBN, EAN, or UPC of the particular you're trying to listing is wrong.
Workaround: Open the listing and add the appropriate ISBN (EAN, UPC) to your particular, or just exit this field blank.
⚠️ Fault (21919053): VariationSpecificsSet container (Item.Variations.VariationSpecificsSet) is required to list a Multi-SKU particular.
⚠️ Error (21916664): Variation Specifics provided does not lucifer with the variation specifics of the variations on the item.
Reason: These errors occur when your item had no variations before but now has them or vice versa. The listing cannot be updated due to breaking the validation rules.
Workaround: The merely workaround to this problem requires ending the detail on eBay and re-listing it again.
⚠️ Error (21919067): It looks similar this listing is for an item you already have on eBay. Nosotros don't permit listings for identical items from the same seller to appear on eBay at the same time. If you lot'd like to list more than one of the same item, create a multi-quantity fixed price listing.
Reason: This error means that you already have an active eBay list for this item.
Workaround: AutoDS volition non permit you to upload this item if you were trying to upload an existing source ID.
⚠️ Error (21916734): Variation pictures cannot be removed during restricted revise.
Reason: This means that you lot can not change your pictures or remove variations if you have sold some items for this listing, or the item is going to finish in 12 hours. This is an eBay restriction.
Workaround: The merely option would exist to end this listing and create a new one.
⚠️ Error (21916587): Missing proper noun in the variation specifics or variation specifics set.
Reason: This error may announced during a Revise / Relist activeness if the name of a variation specific (such every bit Color, Size, etc) differs from those you take used before. For example, initially, a specific name in your particular variation wasColour, only later it was changed toColour. In accordance with eBay regulations, such a variation proper name won't be accustomed.
Workaround: To resolve this problem yous can change the initial variation characterization proper name in your detail (directly on eBay) or end information technology and list it once more as a new ane.
⚠️ Mistake (21920272): Users with a low feedback rating are not allowed to list an item with Stock-still Price format.
Reason: There are minimum requirements to list a Fixed Price item. You lot are automatically qualified if y'all have a minimum feedback rating of 10 or are ID Verified.
Workaround: Wait until you lot take a feedback rating of thirty or more than and have been a registered user for at least 14 days or verify your ID to list multiple quantities Fixed Cost items.
⚠️ Error (21916293): Lvis validation blocked.
Reason: Lvis stands for Licensing Verification and Information Organisation and 'Lvis validation blocked' can occur when a listing is in breach of the eBay listing policy. Most likely, your listing contains banned words, hyperlinks, or your selling limits take been reached.
Workaround: Contact eBay Customer Support to find out the verbal reason why the listing was blocked.
⚠️ Mistake (73): The price in the listing is either invalid or below the minimum toll of 1,00 EUR.
Reason: Most sites have a minimum cost of 1 euro or 0.99 British pounds. This error occurs when the price of the detail, converted to the regional currency is below the limit.
Workaround: Increase the price of items on different sites to satisfy the local restrictions.
⚠️ Mistake (21919107): The maximum allowed length for the ConditionDescription field is chiliad characters.
Reason: As a outcome of the translation, the condition description of your particular in some languages has exceeded the limit of yard characters.
Workaround: Try to shorten the condition description and relist your item.
⚠️Mistake (10007): Sorry, something went wrong. Please look a moment and effort again.
Reason: This bulletin indicates an error on the eBay server-side, not an error in your listing.
Workaround: Wait a couple of minutes and retry your activity. Contact eBay Customer Support if the error occurs over again.
⚠️The Australian site (ebay.au) doesn't have Zero insertion fee listings available. Permit paid insertion
Reason: Seems like yous tried to listing items on the Australian site. On the Australian site, there are no listings with nix insertion fees except 40 for Australian residents.
Workaround: You tin either allow paid insertion for Australia ($0.92) or delist the detail on the Australian site.
Larn more about listing limits and the fee corporeality for each site
⚠️V ariation have undefined price
Reason: This bulletin may appear when you lot import Auction style items without Buy it Now price. AutoDS does not let importing Sale style listings merely they can be listed on other international sites in Proficient 'Til Cancelled format only and must take a price.
Workaround: So to resolve this, specify the toll of your list in AutoDS.
⚠️Failed upload item Ebay Brusk Response: Errors: The location "" provided in exclude ship to location is unknown. Please use 2-character ISO codes for countries and total names for regions/continents. See API documentation for further details.
Reason: You did not add together the correct format of the country and state abridgement equally eBay expects.
Workaround: Become to your Settings page on AutoDS and edit the location to take both the urban center proper noun and the country in abridgement. For example:
⚠️Error - Auto decline amount cannot be greater than or equal to the Buy Information technology At present price. Error - The Best Offer Motorcar Accept Price must be less than the Buy It Now price / This item cannot be accessed because the listing has been deleted or you are not the seller.
These errors mean that you're using All-time Offer on your eBay Listings and accept turned on Machine Decline/Machine Accept settings for the item(southward). Yet, the calculated selling price that AutoDS is trying to change the item to is lower than your auto decline amount. eBay is rejecting the alter.
You'll demand to disable car refuse/auto-have on your listings when using repricing tools. Then force reprices your detail(south).
Uncheck these on your eBay business relationship:
Automatically accept offers of at least
Automatically decline offers lower than
Y'all have non opted into Business Policies. To proceed using this characteristic please opt-in using the following link.
Reason: You did not opt-in to eBay's business policy and that's why eBay cannot ready your policies.
Workaround: Please visit this link http://www.bizpolicy.ebay.com/businesspolicy/policyoptin, log in to your eBay business relationship, and opt-in eBay business concern policies. After you've done then, you tin can create your payment, shipping, and return policy on eBay.
Error (240): The item cannot be listed or modified. The title and/or description may contain improper words, or the listing or seller may exist in violation of eBay policy.
Reason: This is a generic eBay fault caused by either violation of the eBay selling policy or a restriction on your eBay account. For example, the error may render if you lot apply email or social media links in a title or clarification. This error can besides occur if your item is in violation of legislation in some countries.
Workaround: To solve the problem, you need to check the title and description text and exclude restricted words, following the hints from the error description.
⚠️ You've provided an invalid return policy.
Reason:You have entered an invalid return policy in the description of the listing, meaning, in your template.
Workaround: make sure yous are using a valid render policy for the item. Different eBay markets (ebay.com/ebay.co,uk etc) might take different requirements and legal obligations. If you're not certain, look for assist on eBay or from other sellers.
⚠️ In order to maintain a safe trading environment, sellers may merely offer a maximum of 100 items per list.
Reason: To ensure a safe buying and selling experience for the buyers on eBay, eBay might restrict the number of units offered per listing.
Workaround: Reduce the available quantity for this list so endeavour uploading information technology again.
⚠️ The email address yous entered isn't linked to a PayPal account. If you don't have a PayPal account, you'll need to set one upward with this electronic mail address then that buyers tin can pay you
Reason: eBay did non verify your PayPal account.
Workaround: Log in to your PayPal account, click on the link on your confirmation email to verify your PayPal account with a credit carte. And then go to your eBay account to set PayPal as the automatic payment method for eBay payments.
⚠️Before you can list this item nosotros need some additional information to create a seller's account.
⚠️ Listing cannot be revised considering you lot take reached the maximum number of revisions immune.
Reason: eBay has a limitation for how many times you can revise a single list and you lot accept exceeded this limit.
Workaround: At that place's nothing y'all can do - you will not exist able to apply the change yous wanted for this list.
⚠️ Validation of the hallmark token in API request failed
Reason: AutoDS' authentication token has expired. Meaning, we no longer have permission to make changes to your listings. Note: only applies to API stores.
Workaround: Refresh your token.Click on the fiddling pencil next to your shop name-> Click on the iii dots menu-> Renew Token. You will be directed to eBay to approve the states as a third-political party application over again.
⚠️ Buyers dear large photos that conspicuously show the item, so please upload loftier-resolution photos that are at to the lowest degree 500 pixels on the longest side.
Reason: eBay requires all images have a minimum of 500 pixels on the longest side. AutoDS will only upload 500-pixel images, this error volition almost likely popular up when you add your own prototype to the listings not matching with eBay'due south requirements.
Workaround: Verify the pixel size of the main images of the list and the images of your variations, edit to friction match if needed, then upload the images again.
⚠️ Variation Specifics provided does not match with the variation specifics of the variations on the item.
Reason: Please enter valid values that are consistent with the specifics of the variations.
Workaround: Brand sure you are inserting valid values for all items and that these values are provided consistently for specifics across variations.
⚠️ Listing titles are express to [value] characters.
Reason: Your listing exceeds the maximum length of characters. This volition only happen when you list directly on eBay every bit AutoDS will limit your title's character to 80 equally allowed by eBay.
Workaround: Ensure your list title is not longer than the maximum length - 80 characters.
⚠️ Your listing cannot contain javascript (".cookie", "cookie(", "replace(", IFRAME, META, or includes), cookies or base herf
Reason: It seems you have used some improper codes in your listings. Information technology can happen when y'all utilize your own HTML template.
Workaround: Make sure your item description does not contain the prohibited lawmaking listed in the error bulletin.
⚠️ Variations Specifics and Detail Specifics entered for a Multi-SKU detail should be unlike
Reason: You lot have entered the same specifics for variation options and item specifics.
Workaround: Yous have the aforementioned values inserted for variation-specific options and the particular specifics. eBay does not let it. Delight remove the identical specifics in your Item Specifics part if they already existed as specifics in the variation option.
⚠️ A mixture of Cocky Hosted and EPS pictures are not allowed.
Reason: When in that location are multiple images for your list and you upload them to the eBay Picture Services (EPS), eBay seems to get the prototype information corrupted - leaving some images uploaded to their servers and others non.
Workaround: Choose to use all EPS (eBay Moving picture Services) images for your item or all self-hosted images. Download all your images to your figurer. Remove all your images for the listing, leaving but one image. Upload the list with the one image remaining simply. In one case the listing has been successfully uploaded, add the remaining images you lot previously saved on your computer.
⚠️ You entered more than pictures than allowed.
Reason: eBay allows only 12 images to be uploaded to a unmarried listing.
Workaround: Delight remove images to accept a max of 12.
⚠️ Enter a full United kingdom of great britain and northern ireland/US Postal Code/ Please enter a valid postal code fault
Reason: You did not enter a postcode to your eBay Business concern Aircraft Policy.
Workaround: Delight visit this Help Article to learn how to fix it.
⚠️ Duplicate names in name value list in variation specifics container.
Reason: You did not give unique names to your variations.
Workaround: Y'all demand to check if you lot take values for multi-variation options or specifics that are the same but utilize different capitalizations such every bit "white" and "White" and "WHITE", as these eBay might encounter these as duplicates and thus, generate this error.
⚠️ XML Error Text: "nested exception is: org.xml.sax.SAXParseException: An invalid XML grapheme (Unicode: 0x3) was establish in the CDATA department
Reason: There's probably a grapheme that was copied from some other source and information technology is not compatible with eBay's system.
Workaround: Delight check your list's description and header text and remove whatever special characters you can observe and then attempt uploading your listing once again.
⚠️ The shipping service is not bachelor for this particular location. Select a dissimilar service.
Reason: You take called the wrong location and/or aircraft service for this item.
Workaround: Please select a dissimilar location or a different shipping service. You can read this commodity to learn how to make general aircraft policies that work all-time for drop-shipping.
⚠️ You must accept the International Selling Agreement before y'all can list this item on a site other than where you registered or with international aircraft options.
Reason: As a seller, you did not concord with eBay's International Selling Agreement.
Workaround: You must do it as office of your seller account. Delight visit the eBay link provided in the fault message to take these terms. If you decide not to accept these terms, you will be allowed to list only where your account is registered.
⚠️ This category does not support products with variations.
Reason: The selected category does non back up products with variations.
Workaround: Please endeavour choosing some other category from the dropdown menu, or try listing the item without variations. For more than info well-nigh categories delight check out this Help Article.
⚠️ This item cannot exist accessed because the list has been deleted, is a Half.com listing, or yous are non the seller.
Reason: This listing was probably has been deleted on eBay.
Workaround: When an item is monitored on AutoDS and you get this mistake - it means it was concluded on eBay'due south straight. You will not exist able to make changes to a list that ended and will need to remove it from the monitor.
⚠️ Mistake (240): The item cannot be listed or modified. The title and/or description may contain improper words, or the list or seller may be in violation of eBay policy.
Reason: This is a generic eBay error caused by either violation of the eBay selling policy or a restriction on your eBay account. For example, the error may return if you utilise email or social media links in a title or description. This error can also occur if your item is in violation of legislation in some countries.
Workaround: To solve the problem, yous need to check the title and description text and exclude restricted words, following the hints from the error description.
⚠️ Missing required filed'' Item Location''
Reason: Your eBay'southward business organization policies do non accept the ''Item location'' field, and then you demand to fill up information technology this specific before you list the detail.
Workaround:Go to this shipping policy on your eBay business relationship, make full in the ''Detail Location'' field, then apply this policy to the listings. We recommend working with a general shipping policy that does not crave a location or accept a specific carrier to it.
⚠️ Authority token is hard expired. The user needs to generate a new token for this awarding.
Reason: AutoDS token equally a 3rd party say-so app on eBay had expired.
Workaround: You need to refresh the token from the AutoDS settings folio.
⚠️The category is not valid, select another category.
Reason: The category is non valid for use for this list at the moment.
Workaround: Effort selecting a different valid category for the item. This error can sometimes appear for eBay listings that were previously valid if eBay had made category changes and has non provided a clear mapping from the old category to a new category. You tin can read more about eBay's categories here.
⚠️ Error (640): We noticed that you don't take a payment method gear up with your eBay account. As soon as you have care of this, you'll exist able to list more items.
Reason: Most probable, you need to set upward a payment method on eBay — either via PayPal or a credit card so that eBay tin can accuse seller fees.
Workaround:
Click on the following link to learn how to prepare up automatic payments on eBay and link your PayPal account. If you already have your PayPal account linked, please relink it via eBay every bit the PayPal authorizations to your eBay account might take been revoked and need renewal. After completing these tasks, effort listing your items once again.
Go to:eBay-> Account settings ->Seller Account (Or click here)
At the bottom of the page connect your Paypal
⚠️ Error (21916585): Duplicate custom variation label.
Reason: This error occurs when you modify the detail's variations via eBay instead of making changes via AutoDS. Now, when submitting data to eBay from AutoDS, there is alien information on both platforms.
Workaround: The best workaround for this problem is to end the list and upload it once more via AutoDS.
⚠️ Variation cannot be deleted during restricted revise.
Reason: Variation with a buy history cannot be deleted.
Workaround: You're probably trying to delete a variation from a multiple-variations list with sales history. If you want this variation to be available again, set its quantity to 0 and disable the stock monitoring for information technology. If a product's variation has no purchases, y'all should be able to delete it.
⚠️ This listing would crusade you to exceed the number of items you can list. You tin can list up to ten more items this month. Please consider reducing the quantity or request to list more: Link
Reason: You exceed the number of items that you can list according to your eBay's limit
Workaround: Read this Help Article for a detailed caption.
⚠️ If the original detail was not listed every bit a Multi-SKU detail, y'all cannot alter it to be a Multi-SKU particular during relist (or revise). Yous will need to create a new list as a Multi-SKU detail.
Reason: Yous can non change a unmarried listing to a Multi-SKU list when you're trying to relist an item.
Workaround: Listing your multi-SKU (your multi-variations listing) item every bit a new item instead of relisting or revising an old non-multi-SKU detail.
⚠️ No rate table has been created. Delight create the rate table.
Reason: You did not set up a shipping charge per unit table on eBay
Workaround: Check the shipping policy y'all have tried to list with and apply a shipping rate for it for different worldwide locations.
⚠️ This List is a duplicate of your item: [item (item number)]. Use multi-quantity fixed price list to list these items.
Reason: The listing you are trying to listing is a duplicate of another list you have already published to your shop.
Workaround: Make certain yous are not uploading a duplicate listing. If you lot have already listed the item in question, and then find the original listing and update the quantity instead.
⚠️ The tags [tag] is/are disabled equally Variant.
Reason: You have used an invalid tag for this variant.
Workaround:The give-and-take you effort using for the variant is reserved by eBay and can't exist used for your eBay listings. Cull a unlike aspect proper name to avert the error.
Reason: The duration that yous selected is not valid for the listing or category.
Workaround: Bank check the duration you lot are using in the settings for the particular is valid for the listing type or category.
⚠️ Only Single item can be sold in auction-style listings. Switch to FixedPrice format to sell multiple items.
Reason: You lot choose the wrong type of publication for this listing.
Workaround: If you are trying to sell more than ane specific item, you demand to listing information technology using a fixed-price format instead of auction-style.
⚠️Internal fault to the application.
Reason: There is an eBay server fault or network trouble.
Workaround: The error is on eBay's server-side, not an error with your list. Effort listing again later on.
Reason: The weight of the bundle exceeds the limit of services yous are offering in your shipping policy.
Workaround: Check the weight of the detail y'all are trying to list and brand sure that it works within the limits of the aircraft policy. Best to create shipping policing that does not require package weights and dimensions.
⚠️ Invalid value for [product identifier].
Reason: You have entered an invalid value: UPC, EAN......
Workaround: Make sure you're using a valid value for production identifiers (UPC, EAN, ISBN), correct it, or try to utilise other UPC, EAN, ISBN. Note: these details are pulled directly from the source site listings except for a unique UPC which AutoDS fills in automatically on your listings.
⚠️ Error 21919188: It looks like you've reached the number of items you can list. You tin list upward to N items this calendar month. Request to list more
Reason: This mistake bulletin suggests that you have exceeded the listing limit you take on eBay. The limit is shared between all eBay sites. When you try to submit a listing via AutoDS, information technology tin can be rejected by eBay due to limitations.
Workaround:to resolve this error, you tin can either set up quantities in stock to ane in order to save limits or contact eBay customer support for further help regarding your limitations.
⚠️ Fault 107: The category isn't valid, select another category.
Reason:Sometimes eBay makes changes to the categories list. If the eBay category submitted for the item is invalid or no longer available, eBay will return this mistake.
Workaround: Here you can notice the changes made to categories and see if any of those that yous use have been changed. The merely possible workaround for this problem is to select another category.
⚠️ Error (21919303): The item specific MPN is missing. Add MPN to this list, enter a valid value, and then try again.
Workaround: In order to resolve this issue, you lot need to add together MPN to your listing. You can practice it in the Specifics department of your item. If your item has no MPN, simply put "Does Not Apply" in the field.
⚠️ Error (21916884): Status is required for this category.
Reason: When you list an item in some eBay categories, you must specify its condition. Conditions differ by detail category, delight bank check this eBay documentation to detect out more: Item weather past category and Detail Condition IDs and Names.
Workaround: AutoDS ever uploads the 'new' condition every bit a default so you should not encounter this upshot when uploading directly via AutoDS. If you still exercise, just specify the bodily condition for each item. We convert this clarification to those required by a specific category on the respective eBay site.
⚠️ Fault (10068): Electronic mail accost cannot be used for PayPal payments at this time.
Reason:This error message is coming from eBay and information technology refers to the PayPal e-mail accost that you had gear up on eBay. The error message implies that the PayPal account is either not in good standing, or needs to be reviewed.
Workaround:If y'all require immediate payment on your payment policy, your PayPal business relationship should exist in good standing. Notwithstanding, if there is an issue with your PayPal account and so immediate payment volition non exist allowed until the outcome is resolved. In social club to resolve this issue, please first check the Payment Policy on eBay and confirm that the PayPal email address was entered correctly (without misspelling).
If your e-mail address is correct, get to the PayPal website, log in, check the status of your business relationship, and resolve any bug at that place.
In one case resolved, endeavor listing your items in AutoDS once more.
⚠️ Mistake (121): You volition be unable to complete this request until payment is made or a credit card is put on file for automatic monthly billing.
Reason: This error may come up if you are a new seller and creating a listing for the kickoff time, equally eBay requires sellers to set up a payment method to pay their listing fees.
Workaround: Learn how to fix automatic payments on eBay. Later that, you will exist able to continue list via AutoDS.
⚠️ Error (21916328): Please specify a valid return policy.
Reason: eBay obligates you lot as a Business seller to accept returns. This error may appear if your Return Policy is set toReturns Non Accepted.
Workaround: You need to navigate to Shipping Policies on your eBay account and gear up "Returns Accustomed" for each policy used in listings with this fault.
⚠️ Mistake (21916260): Shipping service cost exceeds $XX.X maximum allowed for selected category.
Reason: eBay restricts shipping fees in certain categories.
Workaround: You have to lower your aircraft fees within eBay's maximum allowed limits. Many sellers even make up one's mind to include shipping costs in the product prices and then use complimentary shipping. Additional data can be found on eBay's Maximum shipping costs help page.
⚠️ Error (21919309): %Specific should contain simply one value. Remove the extra values and try again.
Reason: 1 of your specifics contains several values (e.g. Color: Red, Greenish, Blue), while eBay requires only 1.
Workaround: Exit only one value for this item specific or divide several values using "/" (Red / Dark-green / Blue). The specific won't be changed in your original listing.
⚠️ Error (640): A agree has been placed on your eBay account.
Reason: If eBay places a hold, brake, or suspension on your business relationship, it also sends you an email explaining what's happened, and what you'll need to do to have your account reinstated. You'll find a copy of this bulletin in My Messages. Learn more about account holds and restrictions
⚠️ Errors (21919326, 21919302): ISBN (EAN, UPC) has an invalid value of "North".
Reason: eBay has identified that either the ISBN, EAN, or UPC of the detail yous're trying to listing is incorrect.
Workaround: Open the listing and add together the appropriate ISBN (EAN, UPC) to your particular, or but leave this field blank.
⚠️ Error (21919053): VariationSpecificsSet container (Item.Variations.VariationSpecificsSet) is required to list a Multi-SKU particular.
⚠️ Error (21916664): Variation Specifics provided does non match with the variation specifics of the variations on the item.
Reason: These errors occur when your item had no variations earlier but now has them or vice versa. The listing cannot be updated due to breaking the validation rules.
Workaround: The only workaround to this problem requires catastrophe the detail on eBay and re-listing it again.
⚠️ Mistake (21919067): Information technology looks like this list is for an particular you already have on eBay. Nosotros don't permit listings for identical items from the same seller to announced on eBay at the aforementioned time. If you lot'd like to listing more than one of the same particular, create a multi-quantity fixed price listing.
Reason: This fault means that you already take an active eBay listing for this detail.
Workaround: AutoDS will not permit you to upload this detail if you were trying to upload an existing source ID.
⚠️ Error (21916734): Variation pictures cannot be removed during restricted revise.
Reason: This means that you can not modify your pictures or remove variations if y'all have sold some items for this listing, or the item is going to end in 12 hours. This is an eBay restriction.
Workaround: The simply option would be to finish this listing and create a new 1.
⚠️ Error (21916587): Missing name in the variation specifics or variation specifics set.
Reason: This error may appear during a Revise / Relist action if the name of a variation specific (such as Color, Size, etc) differs from those you have used before. For example, initially, a specific name in your detail variation wasColour, but later it was inverse toColour. In accordance with eBay regulations, such a variation name won't be accepted.
Workaround: To resolve this problem you tin modify the initial variation label name in your particular (directly on eBay) or terminate it and list it again every bit a new one.
⚠️ Error (21920272): Users with a low feedback rating are not allowed to list an item with Stock-still Toll format.
Reason: There are minimum requirements to list a Stock-still Price item. You are automatically qualified if you lot take a minimum feedback rating of 10 or are ID Verified.
Workaround: Look until you take a feedback rating of xxx or more and have been a registered user for at to the lowest degree 14 days or verify your ID to listing multiple quantities Fixed Price items.
⚠️ Mistake (21916293): Lvis validation blocked.
Reason: Lvis stands for Licensing Verification and Information Organisation and 'Lvis validation blocked' tin can occur when a listing is in breach of the eBay listing policy. Most probable, your listing contains banned words, hyperlinks, or your selling limits have been reached.
Workaround: Contact eBay Customer Support to detect out the exact reason why the listing was blocked.
⚠️ Error (73): The price in the listing is either invalid or beneath the minimum price of 1,00 EUR.
Reason: Most sites have a minimum price of one euro or 0.99 British pounds. This error occurs when the price of the detail, converted to the regional currency is below the limit.
Workaround: Increase the toll of items on unlike sites to satisfy the local restrictions.
⚠️ Error (21919107): The maximum allowed length for the ConditionDescription field is chiliad characters.
Reason: As a event of the translation, the condition clarification of your item in some languages has exceeded the limit of 1000 characters.
Workaround: Try to shorten the condition description and relist your item.
⚠️Error (10007): Sorry, something went wrong. Delight wait a moment and effort again.
Reason: This bulletin indicates an error on the eBay server-side, not an error in your listing.
Workaround: Wait a couple of minutes and retry your action. Contact eBay Customer Support if the error occurs again.
⚠️The Australian site (ebay.au) doesn't have Zero insertion fee listings available. Permit paid insertion
Reason: Seems like you tried to list items on the Australian site. On the Australian site, there are no listings with cipher insertion fees except twoscore for Australian residents.
Workaround: You can either allow paid insertion for Australia ($0.92) or delist the item on the Australian site.
Acquire more than nearly listing limits and the fee amount for each site
⚠️Variation take undefined price
Reason: This message may announced when you import Sale style items without Buy it At present price. AutoDS does not let importing Auction style listings just they can be listed on other international sites in Good 'Til Cancelled format only and must accept a price.
Workaround: Then to resolve this, specify the toll of your listing in AutoDS.
⚠️Failed upload item Ebay Short Response: Errors: The location "" provided in exclude ship to location is unknown. Please use ii-character ISO codes for countries and full names for regions/continents. Come across API documentation for further details.
Reason: You did not add the correct format of the state and state abbreviation equally eBay expects.
Workaround: Get to your Settings folio on AutoDS and edit the location to take both the city proper noun and the country in abridgement. For instance:
⚠️Fault - Auto refuse corporeality cannot exist greater than or equal to the Purchase It Now price. Fault - The Best Offer Auto Accept Price must be less than the Buy It Now price / This particular cannot be accessed because the listing has been deleted or you lot are not the seller.
These errors mean that you're using Best Offer on your eBay Listings and have turned on Automobile Turn down/Auto Accept settings for the item(s). Nevertheless, the calculated selling price that AutoDS is trying to alter the detail to is lower than your auto decline amount. eBay is rejecting the change.
You'll need to disable motorcar decline/car-accept on your listings when using repricing tools. Then force reprices your particular(s).
Uncheck these on your eBay account:
Automatically have offers of at least
Automatically decline offers lower than
⚠️Error Message: The variation attributes on eBay don't match the variation attributes on AutoDS. Please alter the variation attributes on eBay.
Reason: You changed a Variation/s attributes directly through eBay, causing variation attributes not to friction match with AutoDS.
He need to change the attributes on eBay to match AutoDS. after he does it should piece of work. If he wants he modify the attributes through AutoDS past clicking edit variation options
Workaround:To resolve this, you volition need to alter the attributes on eBay to lucifer AutoDS. You could also alter them directly through AutoDS. Subsequently, information technology should work.
⚠️Error - Inventory-based list management is not currently supported by this tool. Please refer to the tool used to create this list.
Reason: This indicates that the product was uploaded or edited using other 3rd party tool that uses another API method for eBay.
Workaround: In that location's not much AutoDS can do with this error, or the product equally AutoDS cannot make any changes to it. The merely solution offered here is to delete the product and re-upload it using AutoDS.
If yous have further questions about this topic, delight do non hesitate to accost us at the support chat - we will be more than happy to assistance you.
Source: https://help.autods.com/solutions-for-ebays-common-error-messages-for-your-listings
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